“Tremendous growth opportunities” in spite of challenges

hesling recently talked to IBA How Gallagher Bassett faced situations unique in modern history.

“Despite the many challenges the pandemic has posed, we have seen tremendous growth opportunities within our business,” Hesling said. “The important thing is that what I see as a leader is the extraordinary talent we have and the resilience of our team. I’ve seen how they have responded to changes in claim volume, the changing environment of our customers – and throughout it all, our team has performed exceptionally well.”

Hesling has been a member of Gallagher Bassett’s global leadership team since 2012. Prior to becoming CEO, he served as Chief Customer Officer for North America. Hesling said stepping into the CEO role amid the pandemic has taught him valuable lessons about leadership.

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“First of all, it is very important to be able to communicate and provide transparency in times of uncertainty – and it is for our customers, to be able to share what is happening within our business and how we are responding to the pandemic. but also for our team members, many of whom were working from home for the first time,” he said. “It was also critically important to meet team members as they were because work and life are intertwined … and critically important to have empathy and understand how the pandemic affected people on a very personal level.” was.”

While the US now grapples with inflation, the war in Ukraine and a rapidly changing labor market, Hesling said he remains optimistic about Gallagher Bassett’s future.

“We are very excited about our opportunities within our core risk management segment,” he said. “In times of uncertainty, customers look for partners they can rely on through thick and thin to help navigate challenges and consistently manage the cost of their exposure. Interestingly, we continue to see opportunities in the career space as well. Many carriers are now looking to partner with organizations like GB to help manage their claims, so this is an area of ​​continued growth and opportunity for our business.”

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